Game Top-Ups
Report a problem
Tell us if an order goes wrong. A person reads every report.
What it is
Report a problem from your order's tracker page.
How to report
- 1Open your order's tracker link from your email or order history.
- 2Scroll to Report a problem.
- 3Describe what happened, then send it.
What it costs
Reports allowedUp to 3 every 10 minutes, per order.
AlertsOne alert email per order per day.
Extra reportsStill saved, even without an alert.
Delivery guaranteeRefunded within 1 hour if not delivered.
Where to go next
Last updated September 8, 2026