Guides
Cafe software
Face locks
Unlock a staffer whose face scan stopped matching.
What it is
A staff account locks itself when a new face scan doesn't match the one on file.
How to unlock
- 1Open your face locks page.
- 2Check that it's really the same person.
- 3Tap Unlock so they can scan again to clock in.
If something goes wrong
- No locked staff: nothing to review right now.
- No branch yet: you don't own a cafe branch yet.
Last updated September 8, 2026