Terms of Service.

Reservation fees confirm your slot and are non-refundableonce paid, including when you cancel or don't show up. If we have to cancel your booking (maintenance, closure, force majeure), you get a full refund or a rebooking — your choice.

Balances for partially-paid bookings are due before or at arrival as stated in your confirmation email. Prices shown at checkout are final for that booking; menu and rate changes never apply retroactively.

Partner cafes edit their public page from their own software and changes publish automatically, without prior review. With that trust comes one hard rule:

• Content policy — ban on sight. Uploading malicious, illegal, deceptive, or infringing content (malware or harmful links, scams or impersonation, stolen images, obscene or unlawful material — or anything intended to harm visitors or the platform) results in an automatic, permanent account ban. Banned accounts get no refund of any subscription fees, and their pages are removed immediately. There is no first warning.

We may unpublish or edit any page at any time to protect visitors or comply with the law. Cafes own the content they upload and warrant they have the right to use it; by publishing, they grant us a license to display it on comffee.org.

Content-creator promo codes are governed separately by the Creator Collaboration Terms.

Software licenses are per-machine and per-plan; features match the plan you pay for. Subscriptions renew monthly until cancelled; cancelling stops future charges but past charges aren't refunded. Sharing, reselling, or tampering with a license — or with the software's plan enforcement — voids it without refund.

Support runs on tickets, not live chat. Partner cafes raise tickets from their software; customers use the contact form. We reply through the website and to the email on the ticket. Tickets are answered in the order received.

We update these terms as the service evolves; the date at the top is the version you're reading. Material changes for partner cafes are announced in the software. Continuing to use the service after a change means you accept it.